When our winters get really cold, freezing temperatures force the frost line deeper underground where it can reach the water service line to your home. This can freeze water in the pipes and prevent it from getting to your faucets.
While water mains are maintained by the City, lines that bring the water from the mains into homes and buildings are the responsibility of property owners. If your service line is frozen, you’ll need to contact a qualified contractor who specializes in thawing frozen service lines. Call 311 for information on contractors who do this type of work.
For more information, including tips on preventing water lines from freezing, go to the City’s website.
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